My clients reach out to me because they either cannot find what they need for their home in a store, they are looking for an heirloom-quality piece of furniture, or their staircase needs a makeover. All these situations mean that each of my projects is unique and completely based on the functionality and aesthetics desired by my clients. It is a joy to help people work through their vision for their homes. If you have been considering reaching out to me for a special project, you may have been wondering what it is like to work with a custom woodworker. What’s important to remember is that you are not just buying a piece of furniture – I am designing, manufacturing, delivering and installing a custom piece for your space. There is a process behind that work that helps ensure you receive the highest quality product and service.

The Process of a Custom Woodworker

Step 1: Initial Meeting

While COVID-19 has changed the procedures I follow, the first step of my process takes place in my clients’ homes based on their comfort level. We discuss their needs and design ideas, uncover any potential structural problems, and define the scope of work. Once these parameters are set, I draw up and send a quote, which is either accepted or rejected. I of course hope for the former.

Step 2: Final Design Meeting

Once a quote is accepted, I meet with my clients again to finalize the design details and materials. I also collect a 50% down payment which places the project in the design queue. There is a lot of work that happens before installation or delivery, such as design, planning and material ordering – all of which are covered by the down payment. It also goes toward hiring any help I may need to complete the project.

Step 3: Project Queue Placement

As many of you know, the pandemic has turned our eyes toward the spaces we are now spending a lot of time in. While my team and I are fortunate to always be busy, this new trend has made us even more so. Long lead times can be frustrating for clients, but they are a reality in the home improvement business these days. The supply chain disruptions caused by the pandemic have added a whole new layer of complexity as well.

Know that I work on a first come first served basis, so as quotes are accepted projects are placed on the bottom of the list. Since every project offers a different design challenge or time commitment, I plan my time around what it takes to do each job correctly. This commitment to quality means I do not suggest start dates until a project is in the second or third spot on the queue. Before then, I am always happy to let my clients know where they are on the list. NO ONE will be bumped for a special case or friend – it’s just not how I work.

Step 4: Complete the Work

Once the wait is over, my clients can rest assured that my focus is on their project only. I do not tear up my clients’ home and then leave for two weeks to work on something else. Once a project is at the top of the list, I am working on it in the shop to limit the amount of disruption for my clients. So, even though I am not IN the home, I am still dedicating all my time to that client. And, once I am in the installation phase, I am there until they get exactly what they want. Surprises are a part of life; I stay on the project until my clients are satisfied with the results.

Step 5: Final Walk-Through and Payment

Final payment comes after the project is complete and my clients are happy. I review the work with them, ensuring every element was done to their satisfaction. It is only then that I get paid for my efforts.

Working with a custom woodworker means you will get a solution that suits your aesthetic, functional needs and your home. Often the only aspects of my projects that are purchased in a store are the wood, fastenings, hardware and stain/paint! One-of-a-kind projects take time, but they are worth it. If you are not finding what you need off-the-shelf, reach out to me. Send me an email or give me a call at (317) 679-5890.