Most of my clients reach out to me because they have a problem that cannot be solved by a regular contractor or off-the-floor furniture. They need a custom woodworker who will help them weigh options, costs and design. Bringing someone into your home to create an unknown solution requires a lot of trust. We’ve all heard the horror stories of promises not kept, shoddy work and disappearing employees. If you speak to my clients, you will not find this kind of feedback. Because, when I started my business 14 years ago, I began with the following tenets:
Work Directly with Clients
I show up at the first appointment and communicate the design, pricing and schedule. When the project starts, I am the one who comes to measure then go back to the workshop to order materials and build. I am the one who works in your home, along with my one assistant if needed. I am the one who shows up every day, lets your dog out, and keeps quiet when your kids are taking a virtual test. I am the one who finalizes the project with you, ensuring you are happy and collects the final payment. Not only do I enjoy the interaction, but also I complete the work to ensure the quality I expect for my clients. You will not have strangers coming and going while I am working with you.
Communicate in a Clear and Timely Manner
I respond to emails and phone calls – I know, it seems like a no-brainer but as you may have discovered, responding is a lost art. I am fortunate to be in demand, so my project timelines are months out. I communicate this situation with you, and keep you up to date with ordering information, etc. I am clear with my quotes and do not use gotcha pricing at the end of a project. If a problem arises later (or you want to complete another project), I still respond!
Minimize Disruptions
Once the project begins, I work as much as I can in my shop to minimize disruptions in your home. Also, once I begin work on your project, I am not working on any others, which keeps my time in your home to a minimum. Even my staircase remodeling process is focused on allowing my clients access to their second level throughout the project.
The Work is Not Complete Until the Client is Satisfied
Constant communication helps keep expectations top of mind, so there are rarely issues when the project is complete. However, if something does not quite meet my clients’ vision, then I fix it.
Hiring a custom woodworker should not be a worrisome experience. If you are considering a woodworking project for your home, reach out to me. I am happy to offer references. Send me an email or give me a call at (317) 679-5890.
